Collection and Use of Personal Information
When you use our products and/or services, we need or may need to collect and use your personal information.
We will collect and use your personal information for the following purposes:
1. Help you create a KUKA HOME account
In order to use certain services, you need to create a KUKA HOME account and provide personal information required. If you only need browsing and searching services, you do not have to provide the above information.
2. Present product or service information to you
During your use of our services, to identify the account status exception, learn about the fitness of products, and present webpages and search results that better meet your needs, we may automatically collect information pertaining to your use of our services and save it as network logs, including:
Device information: We will receive and record information about the device that you are using (for example, its model, operating system version, settings, unique identifier, device environment and other software and hardware feature information) and information about the location of the device (including the authorized GPS location, WLAN access point, Bluetooth, base station information, and other sensor information) based on specific permissions that you have granted during software installation and/or use.
Service log information: When you use the products or services provided by our website, we will automatically collect information pertaining to your detailed use of our services, and save it as service logs. Such information includes browsing records, clicks, search records, wish list items, followed and shared information, published information, IP addresses, types of browsers, telecommunication service providers, language used, and date and time of access.
Please note that separate device information, log information, etc. is not enough to identify a specific natural person. If we use such non-personal information in combination with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be deemed as personal information during the combined use, and we will anonymize and de-identify such personal information, unless we have obtained your authorization or it is otherwise provided by laws and regulations.
3. Provide such functions as Wish List and Add to Cart for you
When browsing our website, you may add the products and/or services that you are interested in to the wish list, or share information with other third parties through the functional components we provide. During your use of the above functions, we will collect the service log information including records on your wish list items, sharing history for the purpose of the above functions and other purposes that have been explicitly informed to you.
4.Customer services and dispute resolution
When you contact us or submit an application for dispute resolution to secure your account and system, we will require you to provide necessary personal information to verify your identity.
We may also use other information of you in order to provide services and improve the service quality, including relevant information you provide when contacting our customer service personnel and replies to questionnaires sent to us.
5. Provide security for you
To improve the security of your use of the services that we provide, protect the personal and property safety of you, other users, or the public, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, cyber attacks, network intrusions, and other security risks, and more accurately identify violations of laws and regulations or related agreements , we may use or integrate your member information, device information, service log information, to comprehensively identify your account and perform authentication, and detect and prevent security events, and take necessary recording, auditing, analysis, and handling measures in accordance with the law.
If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information to us.
If we use the information for any purpose other than those stated in this Policy, or if we use the information collected for a specific purpose for any other purpose, or if we proactively obtain your personal information from a third party, we will obtain your consent in advance.
If we obtain your information indirectly from a third party, we will explicitly request in writing that the third party collect personal information after legally obtaining your consent, inform you of the shared information and, in case of any sensitive information involved, obtain your explicit confirmation before providing such information to us, and that the third party undertake the legality and compliance of the sources of such personal information. If the third party commits any violation, we will explicitly hold the third party liable according to law. At the same time, we will perform security hardening on personal information (including reporting of sensitive information, encrypted storage of sensitive information, access control, etc.). We will protect the personal information we obtain indirectly with the means and measures that are as strict as those we use to protect the personal information of our users.
If we cease to operate our products or services, we will promptly stop collection of your personal information, notify you of this situation individually or through an announcement, and delete or anonymize all personal information relating to the ceased business that we hold.
In order to ensure the normal operation of our website, deliver a better user experience, and recommend content that may be of interest to you, we will store cookies, Flash Cookies, or other local storage provided by the browser (or associated application) which usually contain identifiers, site names, and some numbers and characters (collectively, "cookies") on your computer or mobile device. With cookies, we can store data such as your preferences.
Share, Transfer, or Public Disclosure of Your Information
We will not share your personal information with any company, organization or individual, except in the following cases:
a) Under statutory circumstances: We may share your personal information externally in accordance with provisions of laws and regulations, litigation and disputes resolution needs, or requirements of administrative or judicial authorities in accordance with the law.
b) With explicit consent: We will share your personal information with other parties only with your explicit consent.
We will not transfer your personal information to any company, organization, or individual except in the following cases:
a) With explicit consent: We will transfer your personal information to other parties only with your explicit consent.
b) In cases where we undergoes acquisition, merger, or insolvency liquidation, or falls under other circumstances involving merger, acquisition, or insolvency liquidation, if transfer of personal information is involved, we will require the new company, organization, or individual in possession of your personal information to continue to be bound by this Policy, or we will require such company, organization, or individual to ask for your authorization and consent again.
3. Public disclosure
We will make public your personal information only under the following circumstances:
a) We may disclose your personal information to the public with your explicit consent or at your option.
b) If we determine that you have violated laws and regulations, or committed a material breach of related agreements and rules of us, or in order to protect the personal and property safety of us or the public, we may disclose your personal information in accordance with laws and regulations or after obtaining your consent, including the relevant violations and measures taken by us against you.
4.Exceptions to obtaining prior authorization and consent in sharing, transfer, or public disclosure of personal information
5.Under the following circumstances, your prior authorization and consent are not required for sharing, transfer, or public disclosure of your personal information:
a) National security and national defense security are involved.
b) Public security, public health, or major public interests are involved.
c) Criminal investigation, prosecution, judgment, enforcement, or other judicial or administrative enforcements are involved.
d) For the purpose of protecting life, property, and other major legitimate rights and interests of you or any other individuals, where it is difficult to obtain your prior consent.
e) The personal information that you voluntarily disclose to the public.
f) Personal information collected from the information disclosed through legitimate public channels, such as lawful news reports or information disclosure by governments.
g) Please be aware that, in accordance with applicable laws, if we process personal information with technical measures and other necessary measures so that the data recipient cannot re-identify a specific individual or restore the data, we may share, transfer, and publicly disclose such processed data without separately notifying you and obtaining your consent.
International Transfer of Your Information
We offer services in many countries. You agree to our international transfer and sharing of your personal information with our affiliates, partners, and other third parties worldwide based on the purposes and methods set above.
Protection of Your Information
1. We have taken reasonable and feasible security measures in compliance with industry standards to protect your information against unauthorized access, public disclosure, use, modification, corruption, or loss. For example, data exchange between your browser and the server is secured and protected by SSL protocol encryption. We also provide an HTTP-based secure browsing mode. We will use encryption techniques to improve the security of user information and a trusted protection mechanism to prevent malicious attacks on personal information. We will put in place an access control mechanism to make sure that only authorized personnel can have access to personal information. In addition, we will hold training courses on security and privacy protection to raise employees' awareness of personal information protection.
2. We will take reasonable and feasible measures and do our utmost to avoid collecting unrelated personal information. We will retain your personal information only for the period necessary to fulfill the purposes outlined in this Policy (unless a longer retention period is compulsorily required by law). The standards with which we judge the aforementioned period include:
a) Maintaining the business records associated with you, and responding to your possible queries or complaints;
b) Guaranteeing the security and quality of our services for you;
c) Whether you agree to a longer retention period;
d) Whether there is any other special agreement on the retention period.
After the expiration of the retention period of your personal information, we will delete or anonymize your personal information in accordance with applicable laws.
For major changes, we will also provide more noticeable notifications (for example, we will notify the public through our website and even display a pop-up message).
Major changes as mentioned in this Policy include, but are not limited to:
1. Major changes in our service model, for example, changes to the purpose of processing personal information, the type of personal information processed, and the way we use user information.
2. Major changes in control rights, for exchange, changes to information controllers arising from M&A or reorganization.
3. Changes of the main objects of personal information sharing, transfer, or public disclosure.
4. Major changes in your right to participate in the handling of personal information and how you can exercise such right.
5. Changes of the department responsible for ensuring personal information security, its contact information, or complaint channels.
6. Personal information security considered to be highly risky as a personal information security impact assessment report indicates.
Our Commitment to Children’s Privacy
The Site is not directed towards children, minors or anyone under the age of 18.
Please do not send us any information about anyone under the age of 18, like names, addresses or email addresses. In general, we do not knowingly collect personally identifiable information from those under 18. If, in limited circumstances, we do knowingly collect personally identifiable information from someone under the age of 18, we will do so only with verified parental consent prior to collection. In the event that we learn that we have collected any personal information from a child under the age of 18 without verification of parental consent, we will delete that information from our database as quickly as possible.
This Policy shall be governed by local laws, without regard to its conflict of laws provisions. Local courts shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with this Policy.
Last Modified: July 12th, 2021